Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Buyer pays return postage on the basis there is no manufacturing defect with the item(s). Must be shipped back to the manufacturer directly in Shenzhen, China.
Non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@rschrono.com.
Refunds via PayPal are normally processed without delay.
Customs Information
RS Chrono is not liable for any customs charges, and we cannot process refunds for delays caused by customs. As we ship internationally, customs processing times may vary by country. While our shipments are correctly labelled and it's rare for customs to hold RS Chrono items, this is unfortunately beyond our control. We apologize for any inconvenience caused by this rare occurrence.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rschrono.com.
Shipping
To return your product, you should email info@rschrono.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
